Privacy Policy
Clio Austin Exercise Physiology
Last updated: 11 August 2026
Clio Austin Exercise Physiology respects your privacy and is committed to protecting the personal and health information you share with us.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you access our services, including Exercise Physiology consultations, telehealth services, programs, educational services and through our website.
We handle your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
This Privacy Policy applies to services provided by Clio Austin Exercise Physiology.
For the purposes of this policy, references to "we", "us" or "our" mean Clio Austin Exercise Physiology.
If you have any questions about how we handle your information, please contact us using the details provided at the end of this policy.
2. What information do we collect?
Depending on how you interact with us, we may collect personal information including:
Personal and contact information
This may include:
Your name
Date of birth
Address
Phone number
Email address
Emergency contact details
Medicare or private health insurance details where relevant
Payment and billing information
Health information
When you access Exercise Physiology or health-related services, we may collect information necessary to assess and support your health.
This may include:
Medical history
Current and previous health conditions
Injuries
Medications
Symptoms
Exercise history
Lifestyle information
Physical activity levels
Functional capacity
Relevant clinical measurements and assessment results
Information provided by your GP, specialist or other healthcare professional
Information relating to your goals and treatment
Information relevant to workplace injury or rehabilitation where applicable
Health information is considered sensitive information under Australian privacy law and is handled with additional care.
3. How do we collect your information?
We generally collect information directly from you.
This may occur when you:
Complete an online enquiry or booking form
Book an appointment
Complete an intake or health questionnaire
Attend an Exercise Physiology consultation
Participate in a telehealth consultation
Communicate with us by email, phone or other communication platforms
Purchase or participate in one of our programs
Subscribe to our newsletter
Contact us through our website or social media
With your consent, we may also collect relevant information from other healthcare professionals, insurers, employers, rehabilitation providers or other third parties involved in your care.
We aim to collect only information that is reasonably necessary for the services we provide.
4. Why do we collect your information?
We collect and use your information for purposes including:
Providing Exercise Physiology and health services
Conducting assessments and developing individualised exercise programs
Providing telehealth consultations
Monitoring your progress
Communicating with you about your appointments and care
Coordinating care with other healthcare professionals where appropriate
Managing workplace rehabilitation or injury management services where applicable
Processing payments and managing accounts
Responding to enquiries
Providing information about our services where you have consented to receive it
Improving our services and client experience
Meeting our legal, professional, regulatory and insurance obligations
We will generally only collect, use or disclose health information where permitted under privacy law and where it is reasonably necessary for providing healthcare or another lawful purpose.
5. Consent
Where appropriate, we will seek your consent before collecting, using or disclosing your personal or health information.
By providing information to us and engaging our services, you may provide consent for us to collect and use information reasonably necessary to provide those services.
You may withdraw your consent for certain uses of your information at any time, although this may affect our ability to provide some services to you.
Where you withdraw consent, we will explain any consequences that may apply.
6. Sharing your information
We take your privacy seriously and will not sell your personal or health information.
We may disclose information where reasonably necessary to provide our services or where permitted or required by law.
Depending on the service you receive, this may include sharing relevant information with:
Your GP or treating medical practitioner
Other healthcare professionals involved in your care
Allied health professionals
Rehabilitation providers
Workers compensation insurers
Employers or workplace rehabilitation providers, where relevant and authorised
Private health insurers
Professional advisers
Service providers who assist us with administration, technology, payments, bookings or communication
Government agencies or regulatory bodies where required by law
Where information is provided to an employer, insurer or other organisation as part of workplace or injury management services, we will seek to limit the information disclosed to what is relevant and appropriate for the purpose.
We do not disclose your health information to third parties for unrelated purposes without your consent unless disclosure is otherwise authorised or required by law.
7. Website and online services
When you use our website, we may collect information such as:
Your name and contact details
Information submitted through enquiry or booking forms
Information relating to your interactions with our website
Technical information such as browser type, device information and IP address
Website usage information collected through cookies or analytics tools
This information may help us understand how people use our website, respond to enquiries and improve our online services.
Where our website uses third-party services such as booking systems, payment providers, email platforms, analytics services or telehealth platforms, those providers may collect or process information in accordance with their own privacy policies.
We encourage you to review the privacy policies of any third-party platform you use to access our services.
8. Telehealth
When you participate in a telehealth consultation, personal and health information may be transmitted electronically.
We take reasonable steps to use appropriate technology and security measures to protect your information.
However, no electronic communication system can be guaranteed to be completely secure.
You should participate in telehealth consultations from a private location wherever possible and take reasonable steps to prevent other people from overhearing or accessing your consultation.
9. Marketing and communications
If you choose to subscribe to our newsletter or other marketing communications, we may use your contact details to send you information about:
Exercise Physiology
Women's health
Midlife health
Menopause
Programs and services
Educational resources
Workshops and webinars
Podcast episodes
Events and other relevant information
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us directly.
Health information will not be used for direct marketing unless the relevant privacy requirements are met and, where required, you have specifically agreed to this use.
10. How we store and protect your information
We take reasonable steps to protect personal and health information from:
Misuse
Loss
Unauthorised access
Unauthorised disclosure
Modification
Interference
We use appropriate administrative, technical and physical safeguards based on the nature of the information we hold.
These may include secure practice management systems, password protection, access controls and secure electronic communication systems.
We only provide access to personal information to people who need it for legitimate business or healthcare purposes.
11. How long do we keep your information?
We retain personal and health information for as long as reasonably necessary to provide services, meet our legal and professional obligations, resolve disputes and maintain appropriate healthcare records.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
Healthcare providers have obligations relating to the retention and management of health records, so records may be retained for periods beyond the end of your treatment.
12. Overseas disclosure and storage
Some technology and service providers we use may store or process information outside Australia.
Where this occurs, we will take reasonable steps to ensure that your information is handled in accordance with applicable privacy obligations.
The specific locations in which your information may be stored can depend on the third-party platforms we use.
If you would like more information about whether a particular service provider stores information overseas, please contact us.
13. Accessing your information
You generally have the right to request access to the personal information we hold about you.
You can request access by contacting us using the details below.
We will respond to your request within a reasonable period and may need to verify your identity before providing access.
In some circumstances, access may be refused where permitted or required by law. If this occurs, we will explain the reason where we are able to do so.
14. Correcting your information
We want the information we hold about you to be accurate, complete and up to date.
If you believe information we hold about you is incorrect, incomplete or out of date, please contact us and request that it be corrected.
We will take reasonable steps to correct information where appropriate.
15. Privacy complaints
If you have a concern about how we have collected, used, stored or disclosed your personal or health information, we encourage you to contact us first.
We will take your concern seriously and aim to resolve it fairly and promptly.
To make a privacy complaint:
Clio Austin Exercise Physiology
Email: hello@clioaustin.com.au
Please provide as much detail as possible so we can properly investigate your concern.
If you are not satisfied with our response, or if you would prefer to make a complaint externally, you may contact the Office of the Australian Information Commissioner (OAIC).
The OAIC provides information about privacy rights and privacy complaints in Australia.
16. Data breaches
We take reasonable steps to protect the information we hold.
If we become aware of a data breach involving personal information, we will assess and respond to the incident in accordance with our legal obligations, including the Notifiable Data Breaches scheme where applicable.
Where required by law, affected individuals and the relevant regulatory authority will be notified.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or legal obligations.
The most recent version will be published on our website and will include the date it was last updated.
18. Contact us
If you have questions about this Privacy Policy, wish to access or correct your information, or have a privacy concern, please contact:
Clio Austin Exercise Physiology
📧 hello@clioaustin.com.au
🌐 www.clioaustin.com.au
Privacy Policy last updated: 11 August 2026
Important note
This Privacy Policy is intended to provide general information about how Clio Austin Exercise Physiology handles personal and health information. It should be reviewed against your actual business practices, software providers, data-storage arrangements and professional obligations before publication.
The Australian Privacy Commissioner recommends that health service providers maintain a privacy policy and have processes in place for managing privacy, protecting information and responding to data breaches.